About Us
Community
Jewray.com is a brand created by a group of moms in North Carolina, USA. We represent a community of USA based loving family members who care about giving back. Our tag line is "Bringing Families Closer... One Gift At A Time", and we love hearing stories from our customers about how our gifts made a positive impact on their family and brought them closer together.
Mission
Our mission is to be the largest and most loved provider of family gift products in the USA, with a goal of 1,000,000 orders delivered by 2023. This will allow us to donate to local charities.
Values
Our Core Values provide the basis for everything we do. They are the how we hire, fire, train, and reward our team. If you feel we aren't living by these values (no one is perfect all the time!), please let us know so we can address the issue, and work to improve ourselves. Our Core Values are:
- Innovative: Create fun, be adventurous, creative, and open-minded.
- Excellence: Always deliver a WOW! experience.
- Unity: Respect others; build a positive team spirit.
- Empower: Embrace and drive positive change.
- Evolve: Seek growth and learning.
Our Guarantee
30 Day 100% Happiness Guarantee: if you aren't happy with your order for any reason, contact our customer care team within 30 days of receiving your product and we will make it right! Our customer care team has been trained to do whatever possible to make sure every one of our customers is a happy customer!
Quality
We have a strict commitment to quality. All of our products are made to order and ship from the USA, creating real American jobs. Our typical delivery times are about 2-4 business days from the date of purchase *up to 48 hours in order processing time.
Jewray is THE top rated family gifts store, with thousands of 5 star reviews.
If you have any questions, feel free to email us at support@jewray.com.
We would love to hear from you.